Issues with logging in LIR Portal, RIPE Access and RPKI Dashboard

Incident Report for RIPE NCC

Postmortem

One of the nodes of our Identity Provider experienced problems but traffic was still forwarded to it, due to an incorrect configuration of our load balancer.
The problem was solved by manually restarting the failing node, and fixing the configuration so that an unhealthy node doesn't receive traffic anymore.

Posted Oct 13, 2025 - 14:22 CEST

Resolved

We have now fixed the issue and services have been restored. We will update the incident with a post-mortem report soon.
Posted Oct 12, 2025 - 23:13 CEST

Identified

We have identified the issue and we are working to resolve it.
Posted Oct 12, 2025 - 23:00 CEST

Investigating

Our users experienced issues logging in to LIR Portal, RIPE NCC Access and RPKI Dashboard
Posted Oct 12, 2025 - 22:30 CEST
This incident affected: RPKI (RPKI Dashboard) and LIR (Member) Portal, RIPE NCC Access.