Our mitigation on the 23rd solved the root cause of this incident. This incident has been resolved.
Posted Sep 25, 2025 - 12:54 CEST
Identified
We applied a possible mitigation and are monitoring its effects.
Posted Sep 22, 2025 - 19:56 CEST
Update
The error rate has decreased since 01:30 UTC.
Posted Sep 21, 2025 - 08:47 CEST
Update
We are aware that the error rate is significant during some periods, effectively leading to a service outage. Unfortunately, the root cause seems to be multi-faceted, preventing a fast resolution. We are continuing to investigate this issue.
We apologise to third parties receiving alerts due to this issue. We aim to provide a update by Tuesday.
Posted Sep 21, 2025 - 02:37 CEST
Update
We are continuing to work on this issue.
Posted Sep 16, 2025 - 12:38 CEST
Investigating
We see intermittent periods with a significant fraction (0-20%) of failed requests to ftp.ripe.net or data.ris.ripe.net. The failures occur both before and after the connection establishes, on both IPv4 and IPv6. We are currently investigating this issue.
Posted Sep 15, 2025 - 11:04 CEST
This incident affected: Non-Critical Services (RIS (Routing Information Service), ftp.ripe.net).