Between August 11, 11:40 UTC, and August 13, 09:22 UTC, our RPKI pilot environment was unavailable due to a misconfiguration.
On August 11, 11:40 UTC, a misconfiguration was deployed to the RPKI pilot environment. The team deploying these changes did not notice the alerts that were issued directly after the deployment. This led to the unavailability of the RPKI Dashboard.
On August 13, 8:09 UTC, our RPKI team was informed that the pilot environment was still unavailable and investigated. At 9:22 UTC, the incident was resolved, and the pilot environment was again available.
Since the pilot environment is not part of our regular 24/7 alerting, alerts were not escalated to the RPKI team. The RPKI team has now implemented more active alerting for the pilot environment, so that they will become aware of such events sooner in the future.
We sincerely apologise for any inconvenience this may have caused.