Problems with RIPE NCC Access

Incident Report for RIPE NCC

Postmortem

Post-mortem: RIPE NCC Access incident — 22 August 2025

From 07:04 to 07:18 UTC on Friday, 22 August 2025, RIPE NCC Access experienced degraded performance. Some requests timed out, including for the RPKI Dashboard.

The cause was an internal application that sent too many concurrent requests; a batch job ran from 07:00 to 07:18 UTC. By the time we identified the cause, the batch had completed and service had recovered. We will improve our detection and response so we can mitigate similar incidents faster.

Posted Aug 25, 2025 - 15:50 CEST

Resolved

This incident has been resolved.
Posted Aug 22, 2025 - 09:18 CEST

Update

We are continuing to investigate this issue.
Posted Aug 22, 2025 - 09:17 CEST

Investigating

We are currently investigating this issue.
Posted Aug 22, 2025 - 09:04 CEST
This incident affected: RPKI (RPKI Dashboard), LIR (Member) Portal, RIPE NCC Access, and Non-Critical Services (Pilot (RPKI)).